Terms & Conditions

1. General Information

• DrBackfit is a manufacturing brand operated by OM.D MATTRESS INDUSTRIES.
• Use of our products or services indicates acceptance of these terms.
• We reserve the right to modify these terms at any time without prior notice.

2. Products & Quality

• We strive to maintain high quality standards in all our products.
• Product specifications, designs, and availability may change without prior notice.
• Images shown on the website are for illustration purposes; actual products may vary slightly.
• All products come with manufacturer warranty as specified on the product page.

3. Orders & Payments

• Orders are processed only after successful payment confirmation.
• Customers must provide accurate and complete information for order processing.
• DrBackfit reserves the right to cancel orders in case of incorrect details or payment issues.
• Prices are subject to change without prior notice.
• All payments are processed through secure payment gateways.

4. Delivery

• Delivery timelines are estimated and may vary based on location and logistics.
• Delays caused by external factors (weather, strikes, etc.) are beyond our control.
• Please refer to our Shipping Policy for detailed delivery information.

5. Returns & Refunds

• Orders may be cancelled within 24 hours of confirmation or before dispatch.
• A 2.25% transaction fee will be deducted for payment gateway charges upon cancellation.
• Damaged products must be reported within 24-48 hours of delivery with proof.
• No return or refund is applicable on customized products.
• Please refer to our Refund Policy and Return Policy for complete details.

6. Customer Responsibilities

• Customers must provide correct and complete details for orders and delivery.
• Products should be used only as intended and per manufacturer guidelines.
• DrBackfit is not responsible for damage caused by misuse or negligence.
• Customers are responsible for inspecting products upon delivery.

7. Intellectual Property

All trademarks, logos, product designs, images, and website content related to DrBackfit are the property of the company.

Unauthorized reproduction, distribution, or use of our intellectual property is strictly prohibited.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for their content, privacy policies, or services. Any interaction with third-party sites is at your own risk.

9. Limitation of Liability

• DrBackfit shall not be liable for any indirect, incidental, or consequential damages.
• Our liability is limited to the value of the product purchased.
• We are not responsible for delays or failures due to circumstances beyond our control.

10. Privacy

Your personal information is handled as per our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Meerut, Uttar Pradesh.

12. Changes to Terms

DrBackfit reserves the right to update these Terms & Conditions at any time.

Continued use of our website and services implies acceptance of the revised terms.