Return Policy

Return Eligibility

• Products must be returned in their original condition and packaging.
• Returns are accepted only for damaged or defective products.
• Customer must report the issue within 24–48 hours of delivery.

How to Initiate a Return

1. Document the Issue: Take clear photos or videos showing the damage or defect.
2. Contact Support: Reach out to our customer care team via phone or email with your order details and proof of damage.
3. Wait for Approval: Our team will review your claim within 72 hours.
4. Schedule Pickup: Once approved, we will arrange pickup within 15 days.

Return Timeline

Non-Returnable Items

Products manufactured to your specific requirements (custom sizes, materials, or designs) are non-returnable.

Important Notes

• Returns initiated after the 48-hour window will not be accepted.
• Products damaged due to misuse or negligence are not eligible for return.
• Keep all original packaging until the return window has passed.
• DrBackfit reserves the right to reject return claims without proper proof.