You can place an order directly through our website by selecting your desired product, adding it to cart, and proceeding to checkout. You can also contact us via phone or visit our showroom to place an order.
We accept all major payment methods including Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD) for select locations. All online payments are processed through secure payment gateways.
Yes, you can cancel your order within 24 hours of confirmation or before dispatch, whichever is earlier. A 2.25% transaction fee will be deducted for payment gateway charges upon cancellation.
Absolutely! We use industry-standard SSL encryption and trusted payment gateways to ensure your payment information is completely secure.
Delivery typically takes 7-15 business days depending on your location. For remote areas, it may take slightly longer. You'll receive tracking information once your order is dispatched.
Yes, we deliver across India. Delivery timelines and charges may vary based on your location and the size of your order.
We offer free shipping on most orders. Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Once your order is dispatched, you'll receive tracking details via SMS and email. You can also track your order by logging into your account on our website.
We offer a wide range of mattresses including Orthopaedic, Memory Foam, Spring, and Hybrid mattresses. Each is designed for optimal comfort and support for better sleep.
The right mattress depends on your sleeping position, body weight, and personal preferences. Our customer support team can help you choose the perfect mattress. You can also visit our showroom to try different options.
Yes, we manufacture custom-sized mattresses to fit your specific requirements. Contact us with your dimensions for a quote. Please note that customized products are non-refundable.
With proper care, our mattresses typically last 8-10 years. We recommend rotating your mattress every 3-6 months for even wear and longer life.
Orders can be cancelled within 24 hours of confirmation or before dispatch. For damaged products, you must report within 24-48 hours of delivery with proper proof. Customized products are not eligible for returns.
If your product arrives damaged, please report it within 24-48 hours of delivery with photos as proof. Our team will review your claim within 72 hours. Approved returns will be picked up within 15 days, and refunds processed within 7 working days after inspection.
Yes, all our mattresses come with a warranty against manufacturing defects. Warranty duration varies by product. Please check the product page or contact us for specific warranty details.
To claim warranty, contact our customer support with your order details and photos of the issue. Our team will guide you through the warranty claim process.
Our manufacturing unit is located at Industrial Area, Phase-2, Meerut, Uttar Pradesh – 250001, India. You can visit our showroom during business hours.
You can reach us via email at support@drbackfitmattress.com or call us at +91 8937905906. Our customer support team is available Monday to Saturday, 10 AM to 6 PM.
Yes! You can visit our showroom in Meerut to experience our products firsthand. Contact us to schedule a visit or for directions.
Yes, we welcome partnership inquiries. Please contact us via email with your business details, and our team will get back to you.
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