Shipping Policy

Shipping Coverage

• We currently ship across India.
• Delivery is available to all major cities, towns, and most PIN codes.
• For remote locations, additional shipping time may apply.

Delivery Timeline

* Delivery timelines are estimated and may vary based on logistics and external factors.

Shipping Charges

• Free Shipping: Available on orders above ₹10,000.
• Standard Shipping: ₹500 - ₹1,500 depending on product size and delivery location.
• Exact shipping charges will be calculated at checkout based on your PIN code.

Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Custom orders may take additional 3-5 days for manufacturing.
• You will receive an order confirmation email with tracking details once shipped.

Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email/SMS.
• Track your shipment using the logistics partner's website or our customer support.
• For any tracking issues, contact our support team immediately.

Delivery Process

• Our delivery partner will contact you before delivery to schedule a convenient time.
• Please ensure someone is available to receive the order at the delivery address.
• Inspect the package for any external damage before accepting delivery.
• If the package appears damaged, refuse delivery and contact us immediately.

Important Notes

• Delays may occur due to natural disasters, strikes, or other unforeseen circumstances.
• DrBackfit is not responsible for delays caused by incorrect address or contact information.
• Additional charges may apply for re-delivery attempts due to customer unavailability.